📘 NESTICT INFOTECH – Nextcloud Cloud Storage User Manual (Q&A Edition)

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## **1. What is NESTICT Cloud?**
**NESTICT Cloud** is a secure, private file storage and collaboration platform powered by **Nextcloud**.\
It enables you to:
- Store and manage your files safely online
- Share data securely with others
- Access your content anytime, on any device
- Synchronize files across desktop and mobile devices
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## **2. How do I access my NESTICT Cloud account?**
You can log in through your web browser using the following credentials:
| **Detail** | **Information** |
| ------ | ----------- |
> 💡 **Tip:** Save the web address as a browser bookmark for quick access.
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## **3. What are my storage details?**
| **Storage Parameter** | **Value** |
| ----------------- | ----- |
You currently have **ample available space** for uploads and collaboration.
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## **4. How do I upload files or folders?**
To upload through the web interface:
1. Log in at [https://www.icloud.nestict.com](https://www.icloud.nestict.com)
2. Click the **“+” (Add)** icon on the top bar
3. Select **Upload file** or **Upload folder**
4. Choose files from your computer — upload starts automatically
> 📁 You can also drag and drop files directly into the browser window.
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## **5. How can I organize my files?**
- Click **“+” → “New Folder”** to create folders.
- Drag and drop files between folders.
- Use the **three-dot (⋮)** menu next to a file for options such as rename, move, or delete.
- Mark important items as **Favorites** for easy access later.
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## **6. Can I share files or folders securely?**
Yes.\
To share a file or folder:
1. Hover over the file and click the **Share** icon.
2. Choose **“Share link”** to create a secure external link.
3. You can set:
- Password protection
- Expiration date
- Read-only or upload-only permissions
> 🔒 NESTICT Cloud uses SSL encryption for all connections, ensuring your data remains private and secure.
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## **7. How do I sync files with my desktop or mobile device?**
### **Desktop (Windows, macOS, or Linux)**
1. Download the **Nextcloud Desktop Client**:\
[https://nextcloud.com/install/#install-clients](https://nextcloud.com/install/#install-clients)
2. Enter your cloud address: `https://www.icloud.nestict.com`
3. Log in with your username and password.
4. Choose which folders to synchronize automatically.
### **Mobile (Android or iOS)**
1. Install the **Nextcloud App** from Google Play or the App Store.
2. Launch the app and enter: `https://www.icloud.nestict.com`
3. Log in using your credentials.
> 📲 Syncing ensures your files are always up to date across devices.
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## **8. How do I check my storage usage?**

1. Log in to your NESTICT Cloud dashboard.
2. Look at the **storage indicator** at the bottom-left corner.
3. The usage bar displays:
- **Used space**
- **Free space**
- **Total storage capacity**

> 🧮 Example: 0.5725 GB used out of 50 GB (1.15%).
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## **9. How can I enhance my account security?**
We recommend the following best practices:
- **Change your password** regularly from your Profile → _Settings → Security_.
- **Enable two-factor authentication (2FA)** if available.
- **Avoid sharing passwords** or saving them in browsers.
- Always **log out** from public computers or shared devices.
- Use **strong passwords** (mix uppercase, lowercase, numbers, and special symbols).
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## **10. What should I do if I forget my password?**
1. Visit the login page: [https://www.icloud.nestict.com](https://www.icloud.nestict.com)
2. Click **“Forgot password?”**
3. Follow the email instructions to reset it.\
If you encounter any issues, contact support (see section below).
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## **11. Who can I contact for help or support?**
For technical assistance, billing, or account-related inquiries, reach out to:
**📞 NESTICT INFOTECH Support**
- **Email:** [support@nestict.com](mailto:support@nestict.com)
- **Phone:** +254 711 602 911 / +254 705 042 522
- **Website:** [Buy a package](https://www.billing.nestict.net/store/storage)
> Our support team is available to guide you through setup, file recovery, or performance issues.
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## **12. What are the key benefits of NESTICT Cloud?**
✅ Reliable cloud hosting powered by **Nextcloud**\
✅ Secure file access from anywhere\
✅ Real-time synchronization and sharing\
✅ Private and compliant with data protection standards\
✅ Fully managed by **NESTICT INFOTECH**
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