--- ## **1. What is NESTICT Cloud?** **NESTICT Cloud** is a secure, private file storage and collaboration platform powered by **Nextcloud**.\ It enables you to: - Store and manage your files safely online - Share data securely with others - Access your content anytime, on any device - Synchronize files across desktop and mobile devices --- ## **2. How do I access my NESTICT Cloud account?** You can log in through your web browser using the following credentials: | **Detail** | **Information** | | ------ | ----------- | > 💡 **Tip:** Save the web address as a browser bookmark for quick access. --- ## **3. What are my storage details?** | **Storage Parameter** | **Value** | | ----------------- | ----- | You currently have **ample available space** for uploads and collaboration. --- ## **4. How do I upload files or folders?** To upload through the web interface: 1. Log in at [https://www.icloud.nestict.com](https://www.icloud.nestict.com) 2. Click the **“+” (Add)** icon on the top bar 3. Select **Upload file** or **Upload folder** 4. Choose files from your computer — upload starts automatically > 📁 You can also drag and drop files directly into the browser window. --- ## **5. How can I organize my files?** - Click **“+” → “New Folder”** to create folders. - Drag and drop files between folders. - Use the **three-dot (⋮)** menu next to a file for options such as rename, move, or delete. - Mark important items as **Favorites** for easy access later. --- ## **6. Can I share files or folders securely?** Yes.\ To share a file or folder: 1. Hover over the file and click the **Share** icon. 2. Choose **“Share link”** to create a secure external link. 3. You can set: - Password protection - Expiration date - Read-only or upload-only permissions > 🔒 NESTICT Cloud uses SSL encryption for all connections, ensuring your data remains private and secure. --- ## **7. How do I sync files with my desktop or mobile device?** ### **Desktop (Windows, macOS, or Linux)** 1. Download the **Nextcloud Desktop Client**:\ [https://nextcloud.com/install/#install-clients](https://nextcloud.com/install/#install-clients) 2. Enter your cloud address: `https://www.icloud.nestict.com` 3. Log in with your username and password. 4. Choose which folders to synchronize automatically. ### **Mobile (Android or iOS)** 1. Install the **Nextcloud App** from Google Play or the App Store. 2. Launch the app and enter: `https://www.icloud.nestict.com` 3. Log in using your credentials. > 📲 Syncing ensures your files are always up to date across devices. --- ## **8. How do I check my storage usage?**  1. Log in to your NESTICT Cloud dashboard. 2. Look at the **storage indicator** at the bottom-left corner. 3. The usage bar displays: - **Used space** - **Free space** - **Total storage capacity**  > 🧮 Example: 0.5725 GB used out of 50 GB (1.15%). --- ## **9. How can I enhance my account security?** We recommend the following best practices: - **Change your password** regularly from your Profile → _Settings → Security_. - **Enable two-factor authentication (2FA)** if available. - **Avoid sharing passwords** or saving them in browsers. - Always **log out** from public computers or shared devices. - Use **strong passwords** (mix uppercase, lowercase, numbers, and special symbols). --- ## **10. What should I do if I forget my password?** 1. Visit the login page: [https://www.icloud.nestict.com](https://www.icloud.nestict.com) 2. Click **“Forgot password?”** 3. Follow the email instructions to reset it.\ If you encounter any issues, contact support (see section below). --- ## **11. Who can I contact for help or support?** For technical assistance, billing, or account-related inquiries, reach out to: **📞 NESTICT INFOTECH Support** - **Email:** [support@nestict.com](mailto:support@nestict.com) - **Phone:** +254 711 602 911 / +254 705 042 522 - **Website:** [Buy a package](https://www.billing.nestict.net/store/storage) > Our support team is available to guide you through setup, file recovery, or performance issues. --- ## **12. What are the key benefits of NESTICT Cloud?** ✅ Reliable cloud hosting powered by **Nextcloud**\ ✅ Secure file access from anywhere\ ✅ Real-time synchronization and sharing\ ✅ Private and compliant with data protection standards\ ✅ Fully managed by **NESTICT INFOTECH** ---